Last updated: Jul. 18, 2026

This Privacy Policy explains how Plug&Brand (“Plug&Brand“, “we“, “us“, or “our“) collects, uses, and protects information when you:

• Visit our website (including pages for designers/builders, brands/operators, templates, and the Vault)

• Request the free Plug&Brand Vault download or create a Plug&Brand account

• Use P&B Control (our Photoshop plugin) as a builder (designer/studio) or operator (brand/team)

• Receive or run designer-built control panels, template systems, or cloud-hosted deliveries

• Inquire about, trial, or subscribe to our Services

• Participate in Beta programmes, feedback programmes, or related communications

We respect your privacy and aim to process your data in a transparent and responsible way.

1. Who We Are

Plug&Brand provides a product visual production system in Photoshop. The product is the system — designer-built template systems your team can run — not a generic mockup generator you buy and DIY alone.

Our Services typically include:

• Designer-built Photoshop template systems and control panels for commercial product visualization

• P&B Control, a Photoshop plugin builders use to create systems and operators use to run them

• Constrained / brand-safe AI workflows embedded in the production system (where enabled)

• Plug&Brand Vault, a free prompt-and-reference app (name + email for the download link; no card required)

• Website content, documentation, and related support

If you have questions about this Policy, you can reach us at:

Email: hello@plugandbrand.com

2. Information We Collect

We may collect the following types of information:

2.1 Contact and Identity Information

• Name

• Business or studio name

• Email address

• Phone number (if you provide it)

• Country or time zone

• Role or path (e.g. designer/builder, brand/operator, general interest)

• Social handles, portfolio, or website (if you provide them)

Collected when you:

• Fill out contact, inquiry, or designer-routing forms

• Request the free Vault download (typically name + email)

• Sign up for an account, trial, subscription, or Beta programme

• Subscribe to our mailing list or related communications

2.2 Account, Role, and Subscription Data

If you use accounts, the plugin, trials, or subscriptions, we may collect:

• Account identifiers and authentication data

• Role and plan type (e.g. free designer/builder, paid designer tier, free user/operator via designer delivery, paid user/operator)

• Subscription plan details, billing cycle, start/end or renewal dates

• Features, modules, or tier capabilities enabled (e.g. build vs operate features, export/import eligibility)

• Basic account status (e.g. “active”, “trial”, “cancelled”, past due, or capacity-limited / read-only states)

• Referral or affiliate codes where used (for example designer referral links processed via our payment provider)

2.3 Cloud Delivery, Panels, and Workspace Metadata

To deliver and protect designer-built systems, we may process:

• Control-panel configuration data (e.g. panel files/ module configuration) when hosted or recovered through our cloud delivery system

• Designer cloud slot allocations and usage

• 1:1 panel-to-user bindings (which panel instance is linked to which user/operator account)

• Delivery and restore events (e.g. hosted, upgraded, slot freed, platform-mediated restore)

• Limited panel/workspace metadata needed for licensing, anti-abuse, and support

Important: Your PSD/PSB template files generally remain under your control locally or in your own storage. Cloud delivery is primarily for panel/config fulfillment (especially free-user/operator onboarding), not indefinite bulk storage of full design files.

Where offered, we may keep a platform recovery copy of hosted panel configuration so a panel can be restored into the same bound account if needed. Export/import rights follow your plan and our Terms of Service.

2.4 Vault Content and Local App Data

If you use the free Vault app:

• We collect the contact details needed to send your download link (typically name and email)

• Prompts, reference images, and similar content you store in Vault may be kept on your device and/or synced only if a future cloud feature is explicitly offered and enabled

• We may collect limited technical diagnostics about the app (crash/error logs, version, device/OS) to keep the app working

We do not require a credit card for the free Vault download flow.

2.5 Content You Submit for AI or Production Features

When you use AI or related production features inside the plugin or workflows, you may submit:

• Text prompts (manual or guided/modular fields)

• Reference images or compositions (from local files or captured from the Photoshop canvas)

• Prompt presets and generation settings (e.g. aspect ratio, quality, batch count, model choice)

• Job status metadata for in-session generation queues

We aim to send only what is needed to generate a result and to avoid unnecessary transmission of sensitive high-resolution brand assets when a lighter reference will do.

2.6 Feedback and Beta Data

If you participate in our feedback or Beta programmes, we may collect:

• Messages, posts, comments, or feedback you voluntarily share

• Survey responses and feature requests

• Bug reports and usage insights

We may aggregate and anonymise this feedback to improve our tools and roadmap.

2.7 Payment and Billing Information

For payments we use a third-party processor (Paddle).

We may collect or receive:

• Billing name and address

• Tax or business details (if needed for invoicing)

• Transaction records (amounts, dates, invoice numbers, subscription status)

• Limited processor-provided account/subscription identifiers needed to unlock features in the plugin

We do not store your full credit card number on our own servers. Card data is handled by the payment processor under their terms and privacy policy.

2.8 Technical and Usage Information

When you visit our website or use online components, the plugin, or related services, we may collect:

• IP address

• Browser type, operating system, device information

• Photoshop version and plugin version (for compatibility and support)

• Pages visited, time on page, referral URLs

• Basic interaction data (e.g. which pages, docs, or resources are most used)

• Limited product telemetry where technically possible and appropriate (e.g. feature activations, error logs, license/auth checks), primarily to improve stability, security, and user experience

We do not need to inspect the full contents of your commercial PSD libraries to operate core licensing and delivery.

3. How We Use Your Information

We use your information for the following purposes:

3.1 To Provide and Improve Our Services

• Operating the website, documentation, and free Vault download flow

• Authenticating accounts and enforcing role/plan permissions (designer/builder vs user/operator; free vs paid)

• Delivering and maintaining P&B Control, cloud panel hosting/bindings, and related tooling

• Enabling designer delivery of systems to operators and recycling slots when a user/operator upgrades

• Providing documentation, onboarding, and support

• Troubleshooting, security, compatibility (including Photoshop version pairing), and product improvement

• Purposes agreed to in the Terms of Service

3.2 To Communicate With You

• Responding to inquiries and support requests

• Sending Vault download links, account notices, invoices, and receipts

• Providing operational updates (e.g. new features, maintenance notices, compatibility information, slot or access changes)

• Inviting you to trials, Beta programmes, or surveys if relevant

You can opt out of non-essential marketing emails at any time by using the unsubscribe link or contacting us.

3.3 To Process Payments and Manage Entitlements

• Managing billing, renewals, cancellations, and plan changes

• Issuing invoices and receipts

• Unlocking plan capabilities in the product after successful payment or valid entitlement checks

• Keeping accounting and financial records, as required by law

3.4 To Operate Feedback and Beta Programmes

• Providing access to plugin features, Vault updates, subscriptions, or related services

• Analysing aggregated feedback to improve our systems

• Testing new ideas with a selected group of users

3.5 To Ensure Security and Compliance

• Monitoring for fraud, chargeback abuse, license circumvention, or misuse of cloud slots / panel delivery

• Enforcing our Terms of Service and protecting our intellectual property and business-model safeguards (including binding and export rules)

• Complying with legal or regulatory obligations

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Remember preferences

• Understand traffic and usage patterns

• Improve performance and content relevance

• Support basic marketing or attribution where enabled

You can manage cookie settings in your browser. If you disable cookies, some website functionality may be limited.

5. How We Share Your Information

We do not sell your personal information to third parties.

We may share your information in the following cases:

5.1 Service Providers

We use third-party providers for functions such as:

• Website hosting and content delivery

• Cloud infrastructure used for account, licensing, or panel-delivery features

• Payment processing (Paddle)

• Email delivery and CRM tools

• Analytics and logging

• Customer support or project tools

These providers are given only the data necessary to perform their functions and are expected to protect it.

5.2 Designers and Operators in a Delivery Relationship

If a designer/builder provisions access for a user/operator (for example by assigning a cloud slot or delivering a system):

• The designer and operator necessarily exchange business contact and delivery details as part of that relationship

• We may show limited account or delivery status needed for handoff, support, or slot management (e.g. that a bound panel is active, or that a slot was freed after upgrade)

• We do not sell user/operator lists, and designers remain responsible for how they handle client assets under their own agreements with clients

5.3 Third-Party AI and Processing Services

Some features in our systems may use third-party artificial intelligence platforms (such as generative image services, GPU cloud providers, or models accessed through partners like Fal.ai, Freepik, Google AI, or similar) to deliver results. Some flows also use native Photoshop / Adobe generative features, which are governed by Adobe’s terms and your Adobe account.

A. Data Processing: To generate visuals, we may transmit necessary inputs (such as text prompts, reference shapes or images you choose) to these providers.

B. Provider Terms: Your use of our Services implies acceptance that data processing is subject to the privacy policies and terms of these third-party providers. We select providers that aim to protect user confidentiality, but we cannot guarantee the data retention or training policies of every third-party tool.

C. Your Option to Bring-Your-Own-Key: For clients with strict compliance requirements, in some cases our systems allow you to connect your own API keys (e.g. Fal.ai, Freepik, Google AI, or other supported providers). In this case, data processing is governed primarily by your direct agreement with that provider. You are responsible for securing your keys and for usage on your provider account.

D. Optional credits: If we offer integrated, credit-based AI features, those may be billed separately from your core subscription; related transaction data is handled like other payment data.

5.4 Business Transfers

If we ever undergo a reorganisation, merger, acquisition, or sale of some or all assets, your information may be transferred as part of that transaction. We will seek to ensure any successor respects this Policy or provides equivalent protection.

5.5 Legal Requirements

We may disclose information if required to do so by law or in response to valid legal requests, or to protect our rights, safety, or the rights and safety of others.

6. Data Retention

We keep information only as long as reasonably necessary for:

• Providing and improving the Services (including account, licensing, and cloud delivery)

• Maintaining business and financial records

• Meeting legal or regulatory requirements

• Resolving disputes and enforcing agreements

Additional practical notes:

• Hosted panels / slot bindings may be retained while needed for delivery, restore, anti-abuse, or account recovery, and may be archived or removed when no longer required or when accounts are closed in line with product rules

• Vault download leads (name/email) may be retained to send the download and for related product communications until you unsubscribe or request deletion where applicable

• Billing records may be kept longer where tax or accounting law requires

When information is no longer required, we will delete or anonymise it where feasible.

7. International Data Transfers

We operate from Egypt, but may use service providers or infrastructure in other countries (for example hosting, payment, email, or AI providers).

By using our Services, you understand that your information may be transferred across borders and processed in countries that may have different data protection laws than your own. We aim to work with reputable providers and take reasonable steps to safeguard your data.

8. Security

We take reasonable technical and organisational measures to protect your information, including access controls, secure transmission where appropriate, and secure storage practices for account and delivery systems.

However, no method of transmission or storage is completely risk-free. You acknowledge that no system can be guaranteed 100% secure.

You are responsible for:

• Keeping your account credentials confidential

• Protecting API keys you connect via BYOK

• Maintaining backups of your own PSD/PSB and panel files and any local exports you are entitled to keep under your plan and our Terms

9. Your Rights and Choices

Depending on your jurisdiction, you may have rights such as:

• Accessing the personal data we hold about you

• Requesting correction of inaccurate data

• Requesting deletion of certain data (subject to legal retention requirements)

• Objecting to or restricting certain processing

• Withdrawing consent for marketing communications

To exercise these rights, contact us at hello@plugandbrand.com. We may need to verify your identity before fulfilling your request.

You can also:

• Unsubscribe from marketing emails using the link in the email

• Adjust cookie settings in your browser

• Manage or disconnect third-party AI keys you added via BYOK inside the product (where that control is available)

• Close or cancel subscriptions through the applicable account/billing flow (for example via our payment provider’s customer portal when offered)

Note: Deleting personal data or closing an account may end access to cloud-hosted panels, entitlements, or other account-linked features. Local files you already have remain your responsibility to retain or delete.

10. Children’s Privacy

Our Services are intended for businesses and professionals, not for children. We do not knowingly collect personal information from children under 13 (or under the minimum age in your jurisdiction). If you believe a child has provided us with personal information, please contact us so we can delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time — including when our product surface, roles, or monetization model changes. When we do:

• We will update the “Last updated” date at the top, and

• Where appropriate, we may notify you by email or via our website.

Your continued use of the Services after any changes take effect will constitute your acceptance of the updated Policy.

12. Contact

If you have any questions, concerns, or requests about this Privacy Policy or how we handle your data, please contact:

Email: hello@plugandbrand.com