Last updated: Jul. 18, 2026

This Refund Policy explains how Plug&Brand (“we”, “us”, “our”) handles refunds and cancellations for:

• Paid designer/builder subscriptions to P&B Control (including tier upgrades and slot add-ons)

• Paid user/operator subscriptions used to run designer-built systems

• Other paid Plug&Brand software access, credits, or digital offers we sell directly

• Trials and Beta programmes

This Policy does not cover fees you pay a designer or studio for custom PSD systems, panel-building services, or other professional services — those are billed under your separate agreement with that designer.

The free Plug&Brand Vault download and free-tier plugin access (where offered) have no purchase price to refund.

Because our work involves digital products and software access, refunds are more limited than for physical goods. We encourage you to read this Policy carefully before purchasing.

1. General Principles

• All of our deliverables are digital (software access, entitlements, cloud delivery capacity, digital tools) and cannot be “returned” in the traditional sense.

• Our priority is to fix issues rather than issue refunds.

• Generally, refunds are not possible once access is granted, because digital access cannot be fully reclaimed.

• Free evaluation paths are intentional parts of the product model (for example free Vault access, free designer/builder tier capacity, designer-provisioned free operator access via cloud slots, or other Trial Access). Where those paths exist, paid conversion is expected to happen after you have had a chance to evaluate fit.

2. 14-Day Refund Window (Only When No Trial Access Was Available)

If you are a new customer and you did not receive a free trial, paid trial, Beta access, free-tier product access that meaningfully lets you evaluate the paid plan, designer-provisioned evaluation access, or any other meaningful opportunity to test Plug&Brand before purchase (collectively, “Trial Access”), you may request a refund within 14 days of your initial purchase date (“14-Day Window”).

Eligibility (important)

• This applies only to the first purchase on a Plug&Brand account.

• This refund option is available only if no Trial Access was available for the plan or offer you purchased at the time of purchase.

• If Trial Access was available (even if you chose not to use it), fees paid are non-refundable, except where required by law.

• This does not apply to renewals, upgrades, slot add-ons, AI credits, marketplace/referral redemptions, or Beta programmes, unless we explicitly agree otherwise in writing.

• Chargebacks filed without first contacting us may result in suspension of access while we investigate.

Because our products are digital, our default is to fix issues first. We may request reasonable troubleshooting details (and confirmation that access can be revoked) before approving a refund.

How to request: email hello@plugandbrand.com within the 14-Day Window with your purchase details.

3. Subscription-Based Access (Designers/Builders and Users/Operators)

3.1 What subscriptions cover

Paid Plug&Brand subscriptions typically unlock software entitlements such as:

• Designer/builder plans — build and delivery capacity (for example more concurrent cloud slots, export/import, and related builder capabilities)

• User/operator plans — ability to import/run panels and operate systems beyond free designer-provisioned access

• Add-ons — for example additional cloud slots or other capacity packs

Subscriptions license access while you pay. They do not transfer ownership of the plugin, platform, templates we license, or our underlying IP.

3.2 Recurring fees

• Fees are typically billed in advance for each billing period (monthly, annual, or other stated cadence).

• Billing is handled by our payment processor (Paddle) or another processor we designate.

• You can cancel future renewals at any time through the applicable cancellation process (for example the Paddle customer portal) or by contacting us with enough notice before renewal (we recommend at least 14 days before renewal where you cancel by email).

3.3 Refunds for subscriptions

• Fees paid for the current billing period are non-refundable, except as described in Section 2 (14-Day Refund Window, when no Trial Access was available), or where required by law.

• We do not offer pro-rated refunds for unused time remaining in a billing period.

• Once cancelled, your subscription generally remains active until the end of the paid period, unless we agree otherwise in writing.

• Upgrades, plan changes, and add-ons are generally final once the new entitlement is applied.

3.4 Effect of cancellation on access and delivery

Depending on your role and plan:

• Users/operators: when paid access ends, paid-only capabilities (for example local panel import or other paid operator features) may stop. Panels you received only through a designer’s free cloud slot remain subject to that designer’s slot availability and our access rules.

• Designers/builders: when paid builder access ends, paid-only delivery capacity (for example extra slots, export/import, or scaled delivery features) may stop. Free-tier limits and product rules then apply. Hosted or bound operator deliveries may be affected if they depended on paid capacity; we may notify affected parties where practical.

• Your local PSD/PSB files remain yours to keep. Entitlements to use Plug&Brand software features are separate from ownership of your design files.

4. Trials and Free Evaluation Paths

We may offer free or paid trials, free-tier access, or designer-provisioned evaluation access for certain systems:

• These are for evaluation only and may be time-limited, capacity-limited, or feature-limited compared with full paid access.

• Examples can include free Vault access, a free designer/builder tier with limited cloud slots, free operator access bound to a designer slot, or a time-limited trial of paid features.

Refunds

• If the evaluation path is free, there is no payment to refund.

• If the trial is paid (e.g. a low-cost, time-limited access fee), the fee is generally non-refundable, because it relates to short-term access that is immediately granted.

We recommend you use the available evaluation path to thoroughly test whether Plug&Brand fits your workflow before committing to a paid subscription.

5. Beta Programmes

Beta programmes often involve:

• Early access to features or systems that may be incomplete

• Reduced pricing or special offers in exchange for feedback

Because Beta systems are clearly advertised as pre-release and may be unstable or change rapidly:

• Fees paid for Beta access are generally non-refundable.

6. AI Credits, BYOK, and Third-Party Dependencies

Our systems may rely partly on third-party services (such as AI APIs, GPU cloud providers, hosting, payment processing, or Adobe Photoshop itself).

6.1 What we are not responsible for

We are not responsible for:

• Price changes made by third-party providers

• New limitations, outages, or restrictions introduced by those providers

• Changes in Photoshop or other tools outside our control

• Quality, availability, or policy changes of third-party AI models

Refunds will not be issued solely because a third-party provider changed terms, pricing, availability, or functionality.

Where possible, we will suggest ways to adapt — for example connecting your own accounts/API keys (BYOK) or purchasing provider credits — so you can continue using AI-powered features.

6.2 AI credits and BYOK spend

• Optional AI credits purchased through Plug&Brand (if offered) are generally non-refundable once purchased, including unused balances, except where required by law or explicitly stated at checkout.

• Spend on your own third-party AI accounts under BYOK is billed by that provider, not by us, and is subject to their refund rules — not this Policy.

7. Designer Services vs Plug&Brand Software Fees

Plug&Brand is the software/platform provider. Designers and studios may separately charge clients for:

• Building or refining PSD template systems

• Creating control panels

• Training, revisions, or ongoing creative services

Those service fees are outside this Refund Policy. Refunds for designer services must be requested from the designer under your contract with them.

If a designer used Plug&Brand to deliver a system to you, cancelling your Plug&Brand subscription (or theirs) may affect software access, but does not automatically create a Plug&Brand refund for the designer’s service fee — or vice versa.

8. How to Request a Refund or Raise an Issue

If you want us to review a refund request or special case, please email:

Email: hello@plugandbrand.com

Include:

• Your name and business/studio name

• Whether you purchased as a designer/builder or user/operator

• The subscription plan, add-on, trial, or item purchased

• Purchase date and amount (and invoice number / Paddle receipt, if available)

• A clear explanation of the issue and any supporting details (screenshots, error messages, a screen recording, etc.)

We will review your request in good faith and respond within a reasonable timeframe, usually within 3–5 business days.

Approved refunds, where applicable, are typically returned to the original payment method via our payment processor and may take additional time to appear depending on your bank or provider.

9. Changes to This Refund Policy

We may update this Refund Policy from time to time — including when our roles, plans, free-tier paths, or monetization model change. When we do:

• We will update the “Last updated” date at the top, and

• We may post a notice or inform affected customers where appropriate.

Your continued purchase or use of our Services after changes take effect indicates your acceptance of the updated Policy.

10. Contact

Questions about this Refund Policy:

Email: hello@plugandbrand.com